04. Entertaining Angels

On a recent trip to London with the usual delays and missing passengers, the cabin crew exemplified the heart of hospitality. We received a warm welcome, there was attentive care in helping the elderly with their hand luggage and they created an environment with their open body language that communicated value to each individual. Though I purchased nothing from the drinks trolley, one of the crew members gave me a glass with ice and lemon Read more about 04. Entertaining Angels[…]

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